We do hope that your holiday with us goes smoothly, but in these unusual times we can totally understand any trepidations you may have and so we have created this covid-19 rebooking/refund policy. Most importantly if a member of your party may not be able to travel due to covid 19 please contact us immediately so that we can discuss your individual situation.
1. Government restrictions
If our site is forced to close due to government restrictions or if the whole party booked into a lodge is unable to travel due to government restrictions we will offer a change of booking dates or full refund for that lodge.
2. Lodge booked for a party from the same household
If you have booked a lodge for a party from the same household and one of your party either contracts covid 19, display symptoms, or your party has been advised to self-isolate; we will offer you alternate dates for your holiday or a full refund.
3. Lodges booked for a party from multiple households
Unless all households are simultaneously affected by the conditions outlined in point 2, a rebooking/refund will not be automatically offered. Please contact us to discuss your situation.
4. If you have booked multiple lodges
The rebooking/refund policy only applies to booking(s) for the lodge(s) who’s entire party from the same household is unable to travel due to corvid 19 (see point 2)
In the event of a rebooking/refund due to isolation or covid symptoms/illness we may ask you to provide evidence e.g. a copy of a covid test, doctor’s note, or your instruction to self-isolate pertaining to the time of your booking. Failure to produce this evidence may result in the refusal to offer a rebooking or refund.